What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My husband has been needing a hearing test for quite awhile. I finally got him in as he said “if you get tested, I’ll get a test.” Appointment made, and my husband is sporting his new hearing aides. The staff was great, and they took the time to not only...

Jody Latwesen, on Google

I can't imagine a better hearing center than New Sound. We love our Starkey hearing aids.Joel Myers is so knowledgeable and patient. He takes time to make sure all our needs are met and our questions are answered. Jenny at the desk is very accommodating, friendly and welcoming. Your will...

Pam McMullen, on Google

Technician listen well to the issues I was experiencing, plus explained clear what could be or would be done to assist. Very important plus, listening & instructing.

Alan Jacobsen, on Google

I would like to thank Jenny and Joel for all their help. I was impressed with their professionalism and kindness. Awesome hearing aids!

scott hall, on Google

I have been to new sound hearing two times. They are so nice and very honest people. Joel has gone out of his way to help me with my hearing. I would say they are some of the most knowledgeable and honest people I have ever encountered. They do not...

Dan Gr, on Google

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